Zach Sadkin, Sun Lakes Computer Services
When your computer has a problem, it’s natural to go to Google and search for “Microsoft Support,” “printer support,” or “computer help.” But there is an important danger to be aware of: The phone number or website you find may not belong to the company you think it does.
Search results may include advertisements and third-party support companies. Some may be legitimate businesses, but many others are scammers who deliberately make their listings look like official Microsoft, Google, Apple, or printer-manufacturer support, even using look-a-like logos and images in search engine results.
Calling the wrong number can put you in contact with bad actors whose goal is to gain access to your computer and all your personal information stored there including tax returns, wills, trusts, banking and the like. They may ask you to install remote access software so they can control your computer and then will claim you have serious problems that require an expensive repair—all while stealing your personal and private information.
Never assume the first search result or phone number you see belongs to the company you searched for.
When possible, always use a trusted local certified computer professional. Check your local phone book, neighborhood paper, ask a trusted friend for a recommendation, or call us at Sun Lakes Computer Services at 480-662-8589.
And remember: Never give a stranger remote access to your computer unless you are certain exactly who you are dealing with.
Cellular Home Internet, Data Caps, and Streaming
Cellular home Internet uses the same type of wireless network as your smartphone. Instead of a cable coming into your home, a modem receives a signal from a nearby cellular tower and provides Wi-Fi throughout your house.
This can be convenient and affordable, but it is important to understand data usage and data caps/limits.
Everything you do online uses data, but streaming television and movies uses a lot of it. Watching Netflix, Prime, YouTube, and other services in high-definition consumes several gigabytes of data every hour.
Some cellular Internet plans advertise “unlimited data,” but that may not always mean unlimited high-speed data. After you reach a certain amount of data usage and exceed your limit, the provider may reduce your Internet speed, especially when its cellular network is busy.
This can directly affect your television picture. When Internet speed drops, a streaming service automatically reduces the video quality from sharp 4K or HD to a lower resolution. The picture may look softer, blurry, or less detailed. You may also experience longer loading times, buffering, or occasional pauses while watching.
Before choosing cellular home Internet, ask the provider: Is there a high-speed data limit, and what happens to my speed and streaming quality after I reach it?
Understanding this beforehand can prevent an unpleasant surprise later.
Sun Lakes Computer Services has been based in Oakwood since 2007. If you need help or service, call or text 480-662-8589. Learn more at www.SunLakesComputerServices.com. (See ad in Classifieds.)