Zach Sadkin
The loss of a spouse is one of life’s most difficult experiences. During this emotional time, it is easy to overlook important technology-related tasks. Taking the right steps can help prevent financial problems, identity theft, and the loss of valuable memories.
Do Keep Cell Phone Service Active
One of the biggest mistakes we see people make is immediately canceling a spouse’s cell phone line. Many online accounts use that phone number for security codes and password recovery. If the number is disconnected, gaining access to accounts can become much more difficult. That phone may be the only way you have to authenticate yourself as a person who is authorized to access the account.
Do Save Passwords and Account Information
Before making any changes, gather information about email accounts, banking websites, utilities, social media accounts, and subscription services. If possible, create a secure list of usernames and passwords. Secure being in your password protected phone, tablet, PC, or a locked file cabinet. Not on the refrigerator or bulletin board.
Don’t Delete Email Accounts
Email accounts often serve as the key to accessing other online accounts. Keep your spouse’s email account active until you are certain all necessary accounts have been identified and transferred.
Do Back Up Photos and Documents
Family photos, videos, tax records, and important documents may be stored on computers, phones, tablets, or cloud services. Create backups on an external hard drive or secure cloud storage before making changes to devices.
Don’t Rush to Close Online Accounts
Some accounts may contain financial information, recurring payments, or valuable records. Review each account carefully before canceling it. There is no upside to closing these accounts quickly.
Do Watch for Scams
Unfortunately, scammers often target widows and widowers, especially in retirement communities like ours. Be very cautious of unexpected emails, phone calls, text messages, or social media messages requesting personal information, passwords, or money.
Do Update Emergency Contacts and Beneficiaries
Review online banking, insurance, medical portals, and investment accounts on a regular basis. Update emergency contacts and beneficiary information as needed.
Don’t Throw Away Old Devices
An old phone, tablet, or computer may contain important information, passwords, photos, or financial records. Store devices safely until you are certain nothing important remains on them.
Do Seek Help When Needed
Technology can be complicated, especially during a stressful time. Ask a trusted family member, friend, financial advisor, or give Sun Lakes Computer Services a call for assistance if needed before making major changes.
Final Thought
Take technology matters slowly. In most cases, it is better to leave accounts, devices, and phone numbers active for a few months, or even a few years while you gather information and make informed decisions. We have some clients that have never turned off their spouse’s phone. A little patience today can prevent major headaches tomorrow. Please feel free to call or text us at 480-662-8589 with any questions you may have. Sun Lakes Computer Services has been based in Oakwood since 2007. www.SunLakesComputerServices.com. (see ad in classified).